Ahead of the cycling holidays starting this weekend, I was expecting one final urgent delivery. Two bike transport bags were meant to come over from some renowned British online retailer for cycling goods. I took the day of the estimated delivery off, and was excited to hear the doorbell ring rather early. But it turned out: There was just one parcel.
‘Partial delivery’ states the tracking system, and the whereabouts of the second parcel are gone.
That leaves me rather concerned. The guys will need to transport both their bikes back home. The bags were meant to replace the cardboard boxes that I failed to source. I went to a bike shop around the corner and they promised they would let me know, but we didn’t take into account that most people buy new bikes not during the season. So we ended up getting cold feet and making an impulsive purchase.
Tracking tells me that the retailer has done its job. I also had a great conversation with a call center service guy minutes after this disappointing partial delivery. James gave me some info on the current location and delivery prospects of the second parcel. It’s now really getting a last minute thing. Friday is likely, James said. James also confirmed that the second parcel should receive updates in the tracking system.
It still doesn’t.
Onabike.cc 